Whether consumers are on the phone, online or in the social cloud, ACCENT ensures our clients are part of the conversation. ACCENT Marketing Services is the customer engagement firm for brands that are passionate about keeping and growing customers. Our data-driven approach combines the right tools, strategies and resources to help brands generate measurable Return on Customer EngagementSM. And our Continuous Engagement ImprovementSM process is proven to transform customer service touch points into powerful relationship and brand-building tools. By consistently delivering personalized and engaging customer experiences across every lifecycle stage, we have turned clients like BJ’s Wholesale Club into a Forrester Top 10 Customer Experience firm and helped a Fortune 100 telecommunications client move from worst to first in customer service. Because every time a customer interacts with your brand, it’s an opportunity.